Cookie Policy

Effective Date: August 1, 2025

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REACHUM Cookie Policy

This Cookie Policy explains how REACHUM and REACHUM•AI (brands of Click-Video LLC, collectively "REACHUM," "we," "us," or "our") use cookies and similar technologies on our website at reachum.com and related services.

This policy should be read in conjunction with our Privacy Policy.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They allow the website to recognize your device and remember certain information about your visit or preferences.

How We Use Cookies

We use cookies for the following purposes:

Essential Cookies

Authentication Cookies

• Purpose: Store your email address to enable seamless login and maintain your authenticated session
• Data Collected: Email address associated with your account
• Duration: Set for lifetime (until manually deleted or browser data is cleared)
• Legal Basis: Necessary for the performance of our service contract with you

These cookies are essential for the basic functionality of our platform and cannot be disabled while using our services.

Analytics Cookies

Google Analytics

• Purpose: Help us understand how visitors interact with our website to improve user experience and platform performance
• Data Collected: Anonymous usage data including pages visited, time spent on site, browser type, and general location information
• Duration: Varies (typically 24 months for user identification, shorter periods for session data)
• Legal Basis: Legitimate interest in improving our services
• Third Party: Google LLC

Google Analytics may use cookies to track your activity across different websites. For more information about Google's privacy practices, visit Google's Privacy Policy.

Cookie Management and Your Choices

Browser Settings

You can control and delete cookies through your browser settings. Please note that:

• Disabling essential authentication cookies will prevent you from staying logged in to your account
• Disabling analytics cookies will not affect your ability to use REACHUM's core features
• Each browser has different procedures for managing cookies

Common Browser Cookie Management:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data

Google Analytics Opt-Out

You can opt out of Google Analytics tracking by:

• Installing the Google Analytics Opt-out Browser Add-on
• Using browser privacy settings to block third-party cookies
• Enabling "Do Not Track" in your browser settings

Third-Party Cookies

We use Google Analytics, which may place cookies on your device. We do not control these third-party cookies and recommend reviewing Google's privacy policy for information about their data practices.

We do not allow any third parties to use cookies for advertising or marketing purposes on our platform.

International Users

Our services are primarily operated from the United States. If you are accessing our services from the European Union or other regions with specific cookie regulations, please note:

• Essential authentication cookies are used based on contractual necessity
• Analytics cookies require your consent where legally required
• You have the right to withdraw consent for non-essential cookies at any time

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes through:

• Email notifications to registered users
• Prominent notices on our website
• Updates to the "Effective Date" at the top of this policy

Continued use of our services after any modifications constitutes acceptance of the updated policy.

Contact Information

If you have questions about our use of cookies or this policy, please contact us:

Email: privacy@reachum.com
Phone: (570) 983-2886
Address:
REACHUM
201 Lackawanna Avenue, 2nd Floor
Scranton, PA 18503

Integration with Privacy Policy

This Cookie Policy supplements our main Privacy Policy. For information about how we collect, use, and protect your personal information beyond cookies, please review our complete Privacy Policy.

Last updated: August 18, 2025

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